At Frinkie, we aim to make the cancellation process as simple and straightforward as possible. Below is our detailed cancellation policy to assist you:
Cancellation of Orders
To cancel an order, please email our customer service team at [email protected] with your order details, including the order number. Providing accurate information will help us process your cancellation request quickly.
Changes to Orders
If you need to make changes to your order, such as updating your shipping address or modifying items, contact our customer service team promptly. We will do our best to accommodate your request, depending on the order status and item availability.
Refunds
Refunds for cancelled orders are processed within 4-8 business days of the cancellation date. Refunds will be issued to the original payment method used during purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.
Late Cancellations
If your cancellation request is received after the order has shipped or after the cancellation period for a specific product has expired, the request may not be fulfilled. In such cases, you may need to proceed with the return process once the items are delivered.
Out of Stock Items
If an item in your order is out of stock, we will notify you promptly and provide alternatives if available. If no suitable alternatives are desired, you may cancel the out-of-stock item, and a refund will be processed for the cancelled item.
Pre-Order Items
Cancellations for pre-order items are only accepted before the pre-order deadline. After the deadline, cancellation requests may not be accommodated as the item will enter the final stages of production and shipment preparation.
Customized Items
For customized, made-to-order products, cancellation requests are only accepted if the production process has not yet started. Once production begins, cancellations cannot be guaranteed, and refunds may be subject to specific limitations.
If you have any further questions or concerns about our cancellation policy, feel free to contact us at [email protected]. Our team is here to assist you with any issues you may have.