Frequently Asked Questions

Ordering

  1. How can I place an order?
    To place an order, browse our website, select the desired products, and add them to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order.
  2. Can I change my order after it has been placed?
    Changes to orders are not guaranteed. However, if your order hasn’t been processed yet, please contact our customer support team, and we will do our best to accommodate your request.
  3. Is there a minimum order value requirement?
    No, there is no minimum order value. You can purchase items regardless of their price.

Shipping

  1. How long does shipping take?
    Shipping generally takes 2-4 business days, depending on your location and the selected shipping method. For more details, refer to our shipping policy.
  2. Can I track my order?
    Yes, once your order has been shipped, you will receive a tracking number. Use this number to monitor the progress of your shipment on our website or the courier’s tracking portal.

Return & Refund

  1. What is your return policy?
    You can return products within 30 days of receipt. The items must be unused, in their original packaging, and in resalable condition. Certain exclusions may apply. Please review our return policy for full details.
  2. How do I initiate a return?
    Contact us at [email protected] to initiate a return. We will provide detailed instructions on how to proceed.
  3. How long does it take to process a refund?
    Refunds are typically processed within 4-8 business days after the returned item is received and meets our return criteria. The time for the refund to reflect in your account depends on your payment method and financial institution.
  4. Who is responsible for return shipping costs?
    Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label or arrange for a pickup.

Cancellation

  1. Can I cancel my order?
    You may cancel your order if it hasn’t been processed or shipped yet. Contact our customer support team via email at [email protected] as soon as possible to request a cancellation.
  2. Is there a cancellation fee?
    Cancellations are typically free. However, if your order has already been processed or shipped, a cancellation fee may apply. Refer to our cancellation policy for further details.

Payment

  1. What payment methods do you accept?
    We accept the following payment methods:
    • Visa
    • MasterCard
    • American Express
    • JCB
    • Diner Club
    • Discover Card
    • PayPal
  2. Is my payment information secure?
    Yes, we prioritize the security of your payment information. Our website uses industry-standard encryption technology to protect your data and complies with all relevant data protection regulations.

If you have additional questions, feel free to contact our customer support team at [email protected]. We’re here to help!

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