Ordering
How can I place an order?
Browse our website, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete the order.
Can I change my order after it’s placed?
Changes are not guaranteed. Please contact us at [email protected] as soon as possible if your order hasn’t been processed yet.
Is there a minimum order value?
No, there is no minimum purchase requirement.
Shipping
How long does shipping take?
Orders are delivered within 3–6 business days after processing. See our Shipping Policy for details.
Can I track my order?
Yes, a tracking number will be emailed once your order ships. You can use it to track delivery online.
Return & Refund
What is your return policy?
You may return items within 30 days of receipt if they are unused, in original packaging, and in resalable condition. Exclusions may apply. Please see our Return & Refund Policy for full details.
How do I initiate a return?
Email us at [email protected] with your order details. We’ll guide you through the return process.
How long does a refund take?
Refunds are processed within 4–8 business days after we receive and inspect your return. Actual posting time depends on your bank or payment provider.
Who pays for return shipping?
Customers are responsible for return shipping costs, except in cases of defective items or shipping errors. In those cases, we will provide a prepaid return label.
Cancellation
Can I cancel my order?
You may cancel an order before it ships by contacting [email protected]. After shipping, cancellations are no longer possible, but you may return the order once received.
Is there a cancellation fee?
No fee applies if the order hasn’t shipped. If already shipped, return handling may apply. See our Cancellation Policy for more details.
Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
- PayPal
Is my payment information secure?
Yes. Our checkout uses SSL encryption and complies with industry-standard data protection protocols.
Still have questions?
Feel free to contact our customer support team at [email protected]. We’re happy to help.