At Frinkie, we understand that plans can change. Our cancellation policy is designed to be clear and customer-friendly to help you manage your order with ease.
Cancelling an Order
To cancel an order, please contact us at [email protected] as soon as possible.
Include your order number and any relevant details to help us process your request quickly.
- Cancellations are only possible before the order has been shipped.
- Once shipped, cancellation is no longer possible, but you may return the item upon delivery following our Return & Refund Policy.
Changes to Orders
If you need to modify your order (e.g., update the shipping address or product variant), contact us promptly.
We will accommodate changes based on the order’s processing status and item availability.
Refunds for Cancelled Orders
- Refunds will be issued to the original payment method within 4–8 business days after cancellation is confirmed.
- Processing times may vary depending on your bank or card issuer.
Out-of-Stock Items
If any item becomes unavailable after your purchase:
- We will notify you via email.
- You may choose an alternative item, or we will cancel and refund the out-of-stock item.
Pre-Order Cancellations
- Pre-orders can be cancelled only before the pre-order deadline.
- After the deadline, cancellations may not be accepted due to production and fulfillment commitments.
Customized Items
- Customized or made-to-order products may only be cancelled before production begins.
- Once production has started, cancellations may not be accepted, and refunds may be limited.
Contact Us
If you have questions or concerns about order cancellations, please contact us:
Email: [email protected].